1. Reporting Delivery Damage or Defects

To qualify for a replacement or refund for delivery damage or defects:

• You must contact Bosch (BSH) within the following timeframes:

  • 48 hours after delivery for accessories, consumables or spare parts.

  • 72 hours after delivery for all other products. Bosch Home

• When contacting Bosch, you must provide:

  • A copy of your invoice or proof of purchase.

  • Photographs showing the damaged product. Bosch Home

• If you do not contact Bosch within these timeframes, the products are deemed to have been accepted in good condition and will not be eligible for return or refund under this provision. Bosch Home

2. Defective Products (After Delivery)

If the product has a manufacturing defect:

• Contact Bosch customer care at 0860 026 724. Your claim will be handled under the manufacturer’s warranty. Bosch Home

• If the product does not have a specific manufacturer warranty, you may return it within 6 months of delivery for:

  • Replacement

  • Repair

  • Refund
    This is only valid if the defect isn’t caused by misuse, wear and tear, negligence, improper care, or unauthorized alteration/repair. Bosch reserves the right to assess the product before any action is taken. Bosch Home

3. Refund Payments

• Approved refunds are issued via the original payment method used at purchase (for example, the same credit card). Bosch Home

• Processing time: Refunds may take up to 30 days to appear in your account after Bosch has initiated the refund. Bosch Home

4. Limitations and Non-Returnable Items

• Bosch will not accept any product returns other than:

  • Approved delivery damage reports within the 48/72-hour window.

  • Defects covered under warranty or the six-month negligible warranty provision. Bosch Home

• Bosch does not offer a “change of mind” return option under its official site terms.

5. Warranty vs. Return

• Issues occurring after the specified return/reporting windows are typically handled under the manufacturer’s warranty and not treated as refund/return cases. Bosch Home

• To claim warranty service, the product must be the initial purchase, as warranties do not transfer to subsequent owners. Proof of purchase and warranty documentation are required. Bosch Home

6. How to Contact Bosch SA

You can initiate a refund/return or warranty claim by:

• Phone: 0860 026 724 (Bosch customer care). Bosch Home

• Email: bsh@iopen.co.za (for general complaints or issues). Bosch Home

• Online complaint form: Accessible via Bosch Home Appliances South Africa website contact page. Bosch Home

If you remain dissatisfied with how Bosch handles your complaint, you may escalate to the Consumer Goods and Services Ombud per local consumer protection avenues. Bosch Home

Summary – What You Need to Know